Comcast says Xfinity outage after system update is mostly restored

Comcast said Xfinity service was mostly restored Monday after a brief interruption that triggered a wave of outage reports from customers across the U.S.

Reports on Downdetector peaked at about 26,000 around 4:30 p.m. ET before falling to roughly 200 by about 7:30 p.m. ET, a sharp drop that suggested most service had been restored the same evening.

What Comcast said

Comcast said customers were now up and running after what it described as a very brief interruption caused by a system update. The company apologized for the inconvenience.

Where customers felt it

The outage reports appeared in multiple regions, including Connecticut, the New York City area and Massachusetts. Xfinity is Comcast’s consumer brand for cable, broadband, voice and wireless services.

What happens next

The available record points to a short-lived service disruption rather than a prolonged infrastructure failure. Remaining questions include what specific update triggered the outage and whether Comcast will provide a fuller technical explanation or postmortem.

There was no immediate indication in the available reporting of customer credits, refunds or regulatory action.